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Notes on purchasing/using eSIM

How to get eSIM

Haven’t received the email

Does the phone support eSIM

How to Check SIM Lock

eSIM activation validity period

Using/Adding eSIM

Timing for Adding eSIM

How to Add eSIM (Android/iPhone)

Do not press "Switch to eSIM"

"Cannot activate" - Unable to add to the phone

"The eSIM is no longer valid"

"Activation failed"

"Activating…"

"Not compatible"

Can I change phone after adding the eSIM?

Do not remove the eSIM before the end of the package.

Troubleshooting

How to turn on and switch eSIM line

How to Check and Remove SIM Lock

About Data Roaming

About APN

About Network Selection/Carrier

About Configuration Profiles

About Network Settings Reset

eSIM Basic Questions

How to Use eSIM (iOS instructions)

How to Use eSIM (Android instructions)

How to Delete the eSIM

Other Questions

About T-Mobile eSIM

Search Results
Total 7
How to turn on and switch eSIM line
iPhone:Ifthereisonlyonelineonthedevice:GotoSettings→Cellular→ToggleCellularDataonorofftoturnthelineonoroff.Iftherearemultiplelinesonthedevice:GotoSettings→Cellular→TapCellularPlansandtoggleTurnOnThisL
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How to Check and Remove SIM Lock
ForiOS:GotoSettings→General→About→SIMLockStatus.IfitshowsNoSIMLock,theSIMlockisremovedandthereisnoissue.IfitshowsSIMLockActive,theSIMislockedandneedstoberemoved.ForAndroid:GotoSettings→AboutPhone→Stat
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About Data Roaming
ForiPhone:GotoSettings→Cellular→CellularDataOptionsortaptheaddedeSIMline→DataRoaming.ForAndroid:GotoSettings→MobileNetwork→TaptheaddedeSIMline→DataRoaming.*TheterminologymayvarybyAndroiddevicemodel.If
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About APN
ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→CellularDataNetwork.*Notethatonsomedevices,APNsettingsmightnotbeavailable,butpleasecheckthisoptionfirst.ForAndroid:GotoSettings→MobileNetwork→Tapthe
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About Network Selection/Carrier
Duetolocalsignalconditions,networkstabilitymaybeuncertain.Insuchcases,selectingadifferentcarriermightresolvetheissue.ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→NetworkSelection→TurnoffAutomat
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About Configuration Profiles
Domesticconfigurationprofilesmayaffectlocalsignalreceptionandcauseconnectionissues.Procedure:GotoSettings→General→VPNDeviceManagement,andcheckforanyconfigurationprofiles.Ifyoufindadomesticconfiguratio
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About Network Settings Reset
ForiPhone:GotoSettings→General→TransferorResetiPhone→Reset→SelectResetNetworkSettings.ForAndroid:GotoSettings→System→Advanced→ResetOptions→SelectResetWi-Fi,MobileBluetooth.EffectsofResettingNetworkSet
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Instant eSIM

Bigconnect coporation

2F,2-12-13 Shinjuku Antel Salon

Bld., Shinjuku, Shinjuku-Ku,

Tokyo To, 160-0022,Japan

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